Terms and Conditions

These terms are the agreement between you and faberiq for the use of our website, the faberiq studio at studio.faberiq.ai, the customer-facing front desk and portals it powers, and everything connected to them. They are written to be read. By creating an account, clicking “I agree”, or using the service, you accept them.

If you are accepting on behalf of a business, you confirm that you are authorised to bind that business, and “you” means the business. If you do not agree with these terms, do not use the service.

1. Who we are and definitions

The service is provided by faberiq, based in Ontario, Canada (“faberiq”, “we”, “us”). A few words carry specific meanings in these terms:

• Service: the faberiq websites, the studio dashboard, the AI front desk, workflows, agents, connectors, customer portals and task pages, APIs, documentation, and any related software we provide.
• Account: your workspace in the studio, including every user you invite and every business (organisation) you set up in it.
• Your Content: everything you or your users put into the service, including price lists, policies, documents, knowledge, workflow configuration, branding, and the messages your team writes.
• Contacts: the people your business communicates with through the service, such as your customers, leads and appointment holders.
• Contact Data: the messages, contact details, appointments, payment records, files and other information about Contacts that the service handles on your behalf.
• Connected Service: any third-party account you link to faberiq, such as a messaging channel, calendar, payment provider, phone number, AI model provider, or business tool.

2. Your account

You must be at least 18 years old and authorised to act for the business you register. The service is designed for businesses and is not offered to consumers for personal use.

You are responsible for the accuracy of the information in your account, for keeping credentials and API tokens confidential, and for everything done under your account, including by users you invite and by the AI acting on your configuration. Tell us at once at hello@faberiq.ai if you believe your account has been compromised.

If you sign in with a third-party identity provider such as Google, that provider's terms also apply to that sign-in.

3. Free trial

New accounts may use the service free for fourteen days. During the trial the service is provided as-is for evaluation, and usage limits may apply. At the end of the trial, unless you have selected a paid plan, your account moves to a read-only state so that you can export your data; we delete trial workspaces that have not converted after ninety days. We may change or withdraw the trial offer for new accounts at any time.

4. Plans, fees and billing

Current plans and prices are on the pricing page. Unless we agree otherwise in writing:

• Subscription fees are billed monthly in advance on the day you subscribe, and on the same day each month after that.
• Agency plans include a per-client fee for each client workspace active during the billing month.
• Fees are in the currency shown at checkout and exclude taxes. You are responsible for applicable sales, use, GST/HST, VAT or similar taxes, which we add where we are required to collect them.
• Conversation volumes and other plan limits are stated on the pricing page. If you exceed them consistently we will ask you to move to a plan that fits before we enforce any limit.
• Fees for Connected Services, such as SMS carrier charges, telephone numbers, payment processing fees, or your own AI model provider's usage, are billed by those providers under your agreement with them, not by us.
• We may change prices with at least thirty days' notice by email. Changes take effect at your next billing cycle after the notice period. If you do not accept a change, cancel before it takes effect.
• If a payment fails, we will retry and notify you. If it remains unpaid for fourteen days we may suspend the service until the balance is settled.

5. Cancellation and refunds

There is no minimum term. You can cancel at any time from your billing settings or by emailing us. Cancellation takes effect at the end of the paid period; you keep full access until then, and you are not charged again. Because the service is month to month and you can export your data before you go, fees already paid are non-refundable except where the law requires otherwise or where we have failed to provide the service and cannot fix it within a reasonable time.

6. The AI front desk

The front desk answers Contacts using the prices, availability, policies, documents and rules you configure. That has three consequences you should understand before you connect a channel:

• Its commitments are your commitments. A quote sent from your price list is your quote, a booking made in your calendar is your booking, and a deposit it requests is requested by your business. You are responsible for reviewing your configuration and for what the agent is permitted to say and do.
• AI can be wrong. Large language models can misread a message or produce an inaccurate or incomplete answer. The service includes guardrails, approval steps, human handoff and a replay of every conversation so you can supervise. Supervision is your job; we do not warrant that any individual response will be accurate or appropriate.
• Disclose the AI where required. Some jurisdictions and some channels require that people be told they are talking to an automated system. You are responsible for enabling the disclosures that apply to you. We do not permit configuring the agent to claim to be human when asked.

The service is not designed for, and must not be used for, emergency services, medical diagnosis or treatment decisions, legal or financial advice to Contacts, or any other purpose where an incorrect automated answer could cause injury or serious harm.

7. Your content and your customers' data

You own Your Content and, as between you and us, you own Contact Data. You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display it only as needed to operate, secure, support and improve the service for you, and as otherwise described in our Privacy Policy. We do not sell it, use it to build advertising profiles, or use Contact Data to train AI models.

For Contact Data we act as your service provider (a “processor” under data-protection law) and you are the controller. You are responsible for having a lawful basis to collect Contact Data and bring it to the service, for the privacy notices your own customers require, and for responding to their requests about their data. We will help you do that with the export, correction and deletion tools in the product, and we will act on your documented instructions. The data-processing terms in the Privacy Policy form part of this agreement.

You may export Your Content and Contact Data at any time. We may generate aggregated, de-identified statistics about how the service is used, such as response times or conversation volumes, and use them to run and improve the service; those statistics never identify you or any Contact.

8. Connected channels and services

The service works by connecting to third-party channels and tools you choose: for example Instagram, WhatsApp and Facebook Messenger through Meta, SMS and voice through Twilio, Telegram, Gmail and Google Calendar, Microsoft 365, Stripe, Square, Calendly, Shopify, and others listed in the product. When you connect one:

• You authorise us to access that service on your behalf, within the permissions you grant, to provide the features you enable.
• Your use of the Connected Service remains subject to its own terms and policies, including Meta's platform and commerce policies, carrier rules for SMS, and your payment provider's agreement. You must comply with them, and a breach of those rules that leads a provider to restrict our platform is a breach of these terms.
• We do not control Connected Services and are not responsible for their availability, pricing, changes to their APIs, or decisions they make about your account with them. If a provider changes or withdraws an integration we will do what we reasonably can to adapt, but we cannot guarantee any integration will remain available.
• You can disconnect a Connected Service at any time; we then stop accessing it and delete the credentials you provided.

If you configure the service to use your own AI model provider (for example your own Google, Anthropic, OpenAI, Azure or AWS account), that provider processes conversation content under your agreement with it, and you are responsible for that provider's fees and terms.

9. Messaging consent and compliance

You are the sender of every message the service delivers for your business. You must:

• Have the consent, existing business relationship, or other lawful basis required to message each Contact under the laws that apply to you and to them, including Canada's Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA) and CAN-SPAM, and equivalent laws elsewhere.
• Honour opt-outs. The service processes standard opt-out keywords such as STOP automatically; you must not re-add a Contact who has opted out without new consent.
• Identify your business truthfully in messages and comply with the content rules of each channel, including Meta's 24-hour messaging window and template requirements on WhatsApp and Messenger, and carrier registration requirements for SMS.
• Not send unsolicited bulk messages, purchased-list campaigns, or messages that are deceptive, harassing, or unlawful.

10. Payments you collect

Deposits, invoices and other payments from Contacts are processed by the payment provider you connect, such as Stripe or Square, under your own agreement with that provider. faberiq never holds, receives or transmits your customers' funds and is not a party to any transaction between you and a Contact. Card details are entered on pages hosted by the payment provider and do not pass through our servers. Refunds, chargebacks, disputes and payment-provider fees are between you, your provider and your customer.

11. Agencies and white-label

If you use faberiq on an agency plan to provide the service to your own clients under your brand:

• You are our customer for every client workspace you create, and you are responsible for your clients' compliance with these terms as if their use were your own.
• You must have a written agreement with each client that is at least as protective of us and of Contacts as these terms, and that tells the client the service is operated on a third-party platform.
• You set your own prices to your clients and bill them yourself; we bill you the platform fee plus the per-client fee.
• You may use your own branding, domain and logo on client-facing surfaces. You may not remove legal notices or represent that you built the underlying platform.
• If your relationship with a client ends, you may transfer that workspace to the client directly, export it for them, or close it. We will not release a client's data to the client without your instruction unless the law requires it.

12. Acceptable use

You may not, and may not allow anyone to, use the service to:

• break the law, infringe anyone's rights, or send content that is defamatory, obscene, hateful, or promotes violence;
• impersonate a person or business, or misrepresent who is speaking or on whose behalf;
• send spam, run phishing or fraud, or collect payments for goods or services you do not provide;
• process sensitive categories of personal data, such as health, financial account, government identifier or children's data, beyond what is reasonably needed to book and serve an appointment, unless you have told us in writing and we have agreed;
• probe, scan, overload or interfere with the service or its security; reverse-engineer, copy or resell the software except as these terms allow; or bypass usage limits;
• build a competing product using our software, documentation or outputs, or scrape the service;
• use the service in a way that causes a Connected Service provider to restrict or ban our platform.

We may investigate suspected violations and take proportionate action, including removing content, disabling a channel, or suspending the account, and we will tell you when we do unless the law or an active investigation prevents it.

13. Our intellectual property

The service, including its software, design, documentation, workflow recipes, connector catalogue, trademarks and logos, belongs to faberiq and its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription under these terms. Nothing here transfers any ownership to you. Workflow and agent configurations you create are Your Content; the platform features they run on are ours.

14. Feedback and beta features

If you send us ideas or suggestions, you agree we may use them without obligation to you. We sometimes release features marked as beta, preview or early access. They may change, break or be withdrawn, may have reduced support, and are provided without the commitments that apply to the rest of the service. Do not rely on a beta feature for anything you cannot afford to lose.

15. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of this agreement. For us, that includes Your Content and Contact Data; for you, that includes non-public information about the service such as roadmap or security details we share with you. The obligation does not apply to information that is public, already known, independently developed, or that must be disclosed by law, and it lasts for three years after the agreement ends, or indefinitely for personal data and trade secrets.

16. Availability, support and changes

We work to keep the service available around the clock and we design it so that a failure fails safe: if the AI cannot act, the conversation is handed to you rather than answered badly. We do not promise uninterrupted operation, and scheduled maintenance, Connected Service outages, and events outside our control can interrupt it. Support is by email at hello@faberiq.ai during Eastern Time business hours, with urgent outages handled as they arise.

We improve the service continuously and may add, change or remove features. If a change materially reduces the core functionality you pay for, we will give you at least thirty days' notice and you may cancel for a pro-rated refund of any prepaid fees for the affected period.

We may update these terms. For material changes we will notify account owners by email at least thirty days before they take effect; continuing to use the service after that date means you accept the updated terms. Non-material changes, such as clarifications, take effect when posted.

17. Warranties and disclaimers

We warrant that the service will perform materially as described in our documentation and that we will provide it with reasonable skill and care. Otherwise, to the maximum extent the law allows, the service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. In particular, we do not warrant that AI-generated responses will be accurate, complete or suitable for any purpose, that the service will meet your revenue or booking expectations, or that any Connected Service will remain available. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

18. Limitation of liability

To the maximum extent the law allows:

• Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused, even if advised of the possibility.
• Our total aggregate liability for all claims arising from or related to the service in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
• We are not liable for the acts, omissions or content of Contacts, of your users, or of Connected Service providers, nor for commitments made by the AI on the basis of the configuration you provided.

These limits do not apply to either party's indemnity obligations, to a breach of confidentiality, to infringement or misappropriation of the other party's intellectual property, to fraud or wilful misconduct, or to any liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

19. Indemnity

You will defend and indemnify faberiq against third-party claims, and the resulting damages, penalties and reasonable legal costs, arising from Your Content, Contact Data, your messaging practices, the goods or services your business provides, your breach of these terms or of a Connected Service's rules, or your violation of law. We will defend and indemnify you against third-party claims that the service, used as permitted, infringes that party's intellectual-property rights; we may modify or replace the service, or refund prepaid fees and end the agreement, if we cannot reasonably resolve such a claim. The indemnified party must notify the other promptly, give it control of the defence, and cooperate reasonably.

20. Suspension and termination

You can close your account at any time. We may suspend or terminate your account if you materially breach these terms and do not fix the breach within fourteen days of notice, immediately if the breach involves unlawful use, harm to Contacts, or a risk to the service or other customers, if you fail to pay, or if a Connected Service provider requires it. Where practical we will tell you first and give you a chance to respond.

On termination your right to use the service ends. Your data remains available for export for thirty days, after which it is deleted on the schedule in the Privacy Policy. Sections that by their nature should survive termination do so, including fees owed, ownership, confidentiality, disclaimers, liability limits, indemnities and governing law.

21. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. If we have a dispute, we each agree to try to resolve it first by writing to the other and talking in good faith for thirty days. If that fails, the courts of Ontario sitting in Toronto have exclusive jurisdiction, and each of us submits to it, except that either party may seek an injunction in any court to protect its intellectual property or confidential information. If you are a consumer in a jurisdiction that gives you the right to bring claims locally, nothing here takes that right away.

22. General

• Entire agreement. These terms, the Privacy Policy, and any order or written agreement we sign with you make up the whole agreement and replace any earlier discussions. If a signed agreement conflicts with these terms, the signed agreement wins.
• Assignment. You may not assign this agreement without our written consent, except to a successor of your whole business. We may assign it to an affiliate or a successor in a merger or sale, and will notify you if we do.
• Notices. We send notices to the email address on your account; you send them to hello@faberiq.ai. Notices are effective when sent, if sent on a business day, or on the next business day.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as internet or carrier outages, Connected Service failures, natural disasters, or government action, other than payment obligations.
• Severability and waiver. If a provision is unenforceable it is limited to the minimum extent necessary and the rest remains in force. A failure to enforce a right is not a waiver of it.
• Independent parties. We are independent contractors. Nothing here creates a partnership, agency, joint venture or employment relationship.
• Export and sanctions. You may not use the service where prohibited by Canadian or applicable export-control or sanctions law.
• Language. These terms are written in English. Translations are provided for convenience; the English version governs.

23. Contact

Questions about these terms go to hello@faberiq.ai. There is no legal-department maze; the founder reads that inbox. Our postal address is available on request for formal notices.