faberiq

Home services

The front desk for trades that are never at a desk.

HVAC, plumbing, electrical, cleaning, landscaping. The calls come while you are under a sink. The front desk answers, qualifies, books the slot and holds it with a deposit.

You are losing the jobs you never heard about

Between 27 and 70 percent of calls to home-service businesses go unanswered, and most of the people who reach voicemail simply call the next name on the list. The same is true of the Instagram message at nine in the evening.

27 to 70%
of inbound calls unanswered while crews are on site
85%
of voicemail callers never call back
Priya S.SMS
Priya S.
Furnace is making a noise and blowing cold. Can someone come today?
Front desk
Sorry, no same-day slots left. I can arrange a diagnostic visit tomorrow at 8:00 or 1:00. Which works for you?
Priya S.
8am please.
Front desk
Tomorrow at 8:00 is held. Here's your confirmation link. What address and gate code should we use?
Priya S.
Paid. 42 Bayview, code 4471.
Deposit received
$50.00
Paid

No same-day promise, because the playbook forbids it.

What arrives configured

Playbook

Diagnostic fee, service call minimum, the trades you take and the ones you don't, no same-day promises, commercial work handed straight to you.

Intake tasks

Address, gate or unit access, equipment age and make, photo of the unit, and whether anyone is home.

Money

Deposit to hold the slot, quote from your price list, invoice after the visit, and a maintenance plan on Stripe for the customers who want one.

Reports

Response time, bookings a week, deposits collected, and the share of jobs that came in after hours.

Every part of the recipe is yours to change. The prices, the questions and the deposit amounts are yours from the first minute.

Answer the eight o'clock message.

Set up a front desk for your shop and watch it book tomorrow's first job.